Welcome to Southern Chocolate Fountains
FAQ

Listed below are a number of frequently asked questions.

If your question(s) are not answered below please contact us and we will be pleased to respond.

Q: Is the chocolate fountain suitable for people with a nut allergy?

A: We are not able to guarantee that the chocolate, any flavourings or some of the dips do not originate from suppliers who may use nuts or come into contact with nuts as part of their production processes, therefore we cannot confirm that the fountain would be suitable for those with a nut allergy. A notice will be displayed to this effect

Q: What type of chocolate can I have?

A: We can supply dark, milk or white chocolate and can also supply if desired various flavourings (eg: coffee, mint, orange etc). Milk and white chocolate and any flavourings can be supplied for a small additional cost. We will need advance notice to order any flavourings not held in stock.

Q: What do you require to operate the fountain from my premises?

A: We will need access to a power point and a table for the fountain and its surround (surround is 1.3m in diameter). For outside events we require a level surface and will ideally be located away from any strong draughts.

Q: Who will operate the chocolate fountain?

A: One or more of our fully trained and uniformed staff will deliver, set up, operate, dismantle, clean and remove the fountain. Our staff are trained in food hygiene and we are registered with, and are inspected by, the local environmental health department.

Q: Do you have public liability insurance?

A: Yes we have public liability insurance to the value of £5 million

Q: Do you hire out your fountains without operators and dips?

A: To get the best out of our service we recommend having a fully trained operator at your event however in certain circumstances we will be prepared to provide a hire only package. The latter will include chocolate and may or may not include dips. In these circumstances an operator will assemble the fountain and explain its operation. Full operating instructions will also be left. The operator will return to dismantle and clean the fountain. The client will be fully responsible for any damage caused to the fountain, its display and other display items when hired without an SCF operator. Please contact us for further details.

Q: What sort of dips can I have?

A: There are a range of dips that we can provide and you are welcome to provide your own or suggest particular favourite for us to get for you. Certain foods are not suitable as they can adversely effect the quality of the chocolate and or the operation of the fountain. Our dip range includes strawberries, pineapple, banana, seedless grapes, kiwi, mini profiteroles, chocolate brownies, fudge squares, marshmallows, mini donuts etc.

Q: If we were to recommend you to friends or colleagues would you offer commission or discount?

A: Our satisfied customers are our best ‘ambassadors’ therefore we will be pleased to offer 5% of the booking fee for successful new business referrals and / or 10% discount on repeat bookings

Q: How far do you travel?

A: No charge is made for travel costs in Hampshire, Dorset, Wiltshire, Berkshire, Surrey and West Sussex. Any further afield we may charge a small additional charge depending on your location and for events on the Isle of Wight we only charge the ferry costs.

Q: What chocolate do you use?

A: We use the best Belgian courveture chocolate (milk, dark or creamy white, you will taste the quality when you try our fountains). Unlike some operators we never re-use chocolate so your chocolate will be guaranteed fresh. Any chocolate left over from the fountain will be yours to keep otherwise it will be disposed of.

Q: Will you require a deposit?

A: Yes, a non-refundable deposit of £100 will be required to secure your booking. The balance will be required 7 working days prior to the event as we will be ordering chocolate and dips in this period. Part refunds for cancellations in this 7 day period will be at Southern Chocolate Fountains’ discretion. In the very unlikely event that Southern Chocolate Fountains fail to honour a booking (eg: mechanical failure) a full refund will be provided and every effort will be made to find a replacement.
Email: mail@southernchocolatefountains.co.uk
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